Customer Support Representative - escalations (Chicago, IL)

Silverline Wilder Markets is looking for a Customer Support Representative. The job centres on escalations for shrink and waste, and it would suit someone who likes steady, practical work. You would join a small organisation of about 136 people based in Chicago. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including shrink and waste, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with shrink and waste. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in Chicago. • Applications are reviewed on a rolling basis.