Customer Support Representative - escalations (Chicago, IL)

Harborlight Fern Inspection Services Group is looking for a Customer Support Representative. The job centres on escalations for equipment calibration, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including equipment calibration, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with equipment calibration. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Chicago. • We reply to every applicant.