Customer Support Representative - escalations (Chicago, IL)

Ironwood Linden Legal Group is a Chicago practice with attorneys, paralegals and client-service staff, and we need a Customer Support Representative to lead our escalations. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including court deadlines, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with court deadlines. Working arrangement • Contract for nine months, with clear deliverables from the first week. • On site in Chicago. • We will tell you what to expect at each step of the hiring process.