Customer Support Representative - escalations (Chicago, IL)

Harborlight Lakeside Banking Services is looking for a Customer Support Representative. The job centres on escalations for branch operations, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including branch operations, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with branch operations. Working arrangement • Full-time, with a steady weekday schedule. • On site in Chicago. • Applications are reviewed on a rolling basis.