Customer Support Representative - escalations (Chicago, IL)

Cedar Stone Banking Services is a regional lender in Chicago with branches and a growing mobile service. We are hiring a Customer Support Representative to take on escalations. You would join a large organisation of about 990 people based in Chicago. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including loan files, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with loan files. Working arrangement • Full-time, with a steady weekday schedule. • On site in Chicago. • We will tell you what to expect at each step of the hiring process.