Customer Support Representative - escalations (Charlotte, NC)

Redstone Beacon Financial is looking for a Customer Support Representative. The job centres on escalations for vendor spend, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Charlotte. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including vendor spend, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with vendor spend. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in Charlotte. • We will tell you what to expect at each step of the hiring process.