Customer Support Representative - escalations (Charlotte, NC)

Amberfield Sparrow Environmental Services Group is looking for a Customer Support Representative. The job centres on escalations for service complaints, and it would suit someone who likes steady, practical work. Early starts and steady work; we look after our drivers. What you will do • Resolve billing and account issues, including service complaints, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with service complaints. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in Charlotte. • We will tell you what to expect at each step of the hiring process.