Customer Support Representative - escalations (Charlotte, NC)

Fernwood Forge Freight is looking for a Customer Support Representative. The job centres on escalations for proof of delivery, and it would suit someone who likes steady, practical work. You would join a small organisation of about 21 people based in Charlotte. What you will do • Resolve billing and account issues, including proof of delivery, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with proof of delivery. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Charlotte. • Applications are reviewed on a rolling basis.