Customer Support Representative - escalations (Charlotte, NC)

Bright Iron Property Management manages apartment communities around Charlotte, and we need a Customer Support Representative to lead our escalations. You would join a small organisation of about 23 people based in Charlotte. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including maintenance requests, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with maintenance requests. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Charlotte. • We reply to every applicant.