Customer Support Representative - escalations (Charlotte, NC)

Westbrook Corner Auto Group is a Charlotte company supplying vehicle parts and service. We are hiring a Customer Support Representative to take on escalations. You would join a large organisation of more than 1,000 people based in Charlotte. What you will do • Resolve billing and account issues, including warranty claims, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with warranty claims. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Charlotte, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.