Customer Support Representative - escalations (Charlotte, NC)

Silverline Wren Arts Center is looking for a Customer Support Representative. The job centres on escalations for visitor services, and it would suit someone who likes steady, practical work. Evenings and weekends are part of the job. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including visitor services, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with visitor services. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Charlotte, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.