Customer Support Representative - escalations (Charlotte, NC)

Ironwood Auto Group operates automotive service and parts businesses around Charlotte, and we need a Customer Support Representative to lead our escalations. You would join a large organisation of more than 1,000 people based in Charlotte. What you will do • Resolve billing and account issues, including supplier deliveries, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with supplier deliveries. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Charlotte, with some flexibility after the first few months. • We reply to every applicant.