Customer Support Representative - escalations (Charleston, SC)

Nova Kestrel Medical builds devices used by hospitals and clinics, with its team based in Charleston, and we need a Customer Support Representative to lead our escalations. You would join a large organisation of about 846 people based in Charleston. What you will do • Resolve billing and account issues, including training materials, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with training materials. Working arrangement • Full-time, with a steady weekday schedule. • On site in Charleston, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.