Customer Support Representative - escalations (Charleston, SC)

Greenridge Timber Medical is looking for a Customer Support Representative. The job centres on escalations for training materials, and it would suit someone who likes steady, practical work. Engineers and clinicians sit at the same table. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including training materials, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with training materials. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Charleston, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.