Customer Support Representative - escalations (Charleston, SC)

We are growing our team at Foxglove Beacon Press Group and adding a Customer Support Representative whose main responsibility will be escalations. Deadlines are tight and craftsmanship matters. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including proofing, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with proofing. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Charleston. • Applications are reviewed on a rolling basis.