Customer Support Representative - escalations (Charleston, SC)

Rivermark Umber Hospitality Partners operates hotels and event venues around Charleston. We are hiring a Customer Support Representative to take on escalations. Promotion from within is common. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including reviews and feedback, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with reviews and feedback. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in Charleston, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.