Customer Support Representative - escalations (Charleston, SC)

We are growing our team at Clearpath Quarry Freight and adding a Customer Support Representative whose main responsibility will be escalations. On-time is the promise and we work hard to keep it. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including carrier rates, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with carrier rates. Working arrangement • Contract for four months, with the possibility of becoming permanent. • On site in Charleston. • We will tell you what to expect at each step of the hiring process.