Customer Support Representative - escalations (Charleston, SC)

We are growing our team at Stonegate Linden Telecom and adding a Customer Support Representative whose main responsibility will be escalations. You would join a small organisation of about 190 people based in Charleston. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including customer tickets, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with customer tickets. • Bilingual English and Spanish. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • On site in Charleston. • We reply to every applicant.