Customer Support Representative - escalations (Charleston, SC)

Stonegate Orchard Energy is looking for a Customer Support Representative. The job centres on escalations for billing disputes, and it would suit someone who likes steady, practical work. You would join a large organisation of about 969 people based in Charleston. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including billing disputes, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with billing disputes. • Bilingual English and Spanish. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • On site in Charleston, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.