Customer Support Representative - escalations (Charleston, SC)

Nova Stone Legal Group is looking for a Customer Support Representative. The job centres on escalations for court deadlines, and it would suit someone who likes steady, practical work. People here care about clients, not just cases. What you will do • Resolve billing and account issues, including court deadlines, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with court deadlines. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Charleston. • We will tell you what to expect at each step of the hiring process.