Customer Support Representative - escalations (Charleston, SC)

Silverline Basin Civic Services works with county and city offices around Charleston. We are hiring a Customer Support Representative to take on escalations. Benefits and stability attract long tenure. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including permits, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with permits. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Charleston. • Applications are reviewed on a rolling basis.