Customer Support Representative - escalations (Charleston, SC)

Nova Clear Inspection Services is looking for a Customer Support Representative. The job centres on escalations for field inspections, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including field inspections, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with field inspections. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Charleston, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.