Customer Support Representative - escalations (Buffalo, NY)

Greenridge Umber Facilities Group looks after properties across the Buffalo region. We are hiring a Customer Support Representative to take on escalations. Bilingual teams are common. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including work orders, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with work orders. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Buffalo. • We will tell you what to expect at each step of the hiring process.