Customer Support Representative - escalations (Boston, MA)

Foxglove Summit Auto Group is looking for a Customer Support Representative. The job centres on escalations for service appointments, and it would suit someone who likes steady, practical work. You would join a small organisation of about 82 people based in Boston. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including service appointments, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with service appointments. Working arrangement • Full-time, Monday to Friday. • On site in Boston, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.