Customer Support Representative - escalations (Boston, MA)

Ironwood Forge Arts Center runs a venue and education programmes in Boston. We are hiring a Customer Support Representative to take on escalations. We run on creativity, deadlines and a lot of goodwill. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including exhibitions, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with exhibitions. Working arrangement • Full-time, Monday to Friday. • On site in Boston. • We reply to every applicant.