Customer Support Representative - escalations (Boston, MA)

Summit Amber Auto Group is a Boston company supplying vehicle parts and service. We are hiring a Customer Support Representative to take on escalations. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including vehicle inspections, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with vehicle inspections. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Boston. • We reply to every applicant.