Customer Support Representative - escalations (Boston, MA)

Bluepeak Beacon Auto Group operates automotive service and parts businesses around Boston, and we need a Customer Support Representative to lead our escalations. You would join a small organisation of about 50 people based in Boston. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including warranty claims, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with warranty claims. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in Boston. • We reply to every applicant.