Customer Support Representative - escalations (Boston, MA)

Harborlight Linden Legal Group is looking for a Customer Support Representative. The job centres on escalations for court deadlines, and it would suit someone who likes steady, practical work. You would join a small organisation of about 48 people based in Boston. What you will do • Resolve billing and account issues, including court deadlines, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with court deadlines. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in Boston. • We will tell you what to expect at each step of the hiring process.