Customer Support Representative - escalations (Birmingham, AL)

Summit Bridge Legal Group provides legal services in Birmingham across employment, housing and small-business law. We are hiring a Customer Support Representative to take on escalations. People here care about clients, not just cases. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including document review, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with document review. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Birmingham, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.