Customer Support Representative - escalations (Birmingham, AL)

Bluepeak Cross Hospitality is looking for a Customer Support Representative. The job centres on escalations for food costs, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including food costs, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with food costs. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Birmingham, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.