Customer Support Representative - escalations (Birmingham, AL)

Stonegate Clear Freight is looking for a Customer Support Representative. The job centres on escalations for proof of delivery, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including proof of delivery, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with proof of delivery. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in Birmingham. • We reply to every applicant.