Customer Support Representative - escalations (Birmingham, AL)

Amberfield North Markets is looking for a Customer Support Representative. The job centres on escalations for supplier deliveries, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including supplier deliveries, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with supplier deliveries. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Birmingham, with some flexibility after the first few months. • We reply to every applicant.