Customer Support Representative - escalations (Baltimore, MD)

Lumen Amber Financial is looking for a Customer Support Representative. The job centres on escalations for account servicing, and it would suit someone who likes steady, practical work. You would join a large organisation of about 658 people based in Baltimore. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including account servicing, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with account servicing. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Baltimore. • We will tell you what to expect at each step of the hiring process.