Customer Support Representative - escalations (Baltimore, MD)

Lumen Vista Markets is looking for a Customer Support Representative. The job centres on escalations for online orders, and it would suit someone who likes steady, practical work. We like people who know our customers by name. What you will do • Resolve billing and account issues, including online orders, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with online orders. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Baltimore. • We will tell you what to expect at each step of the hiring process.