Customer Support Representative - escalations (Baltimore, MD)

Summit Forge Environmental Services Group is looking for a Customer Support Representative. The job centres on escalations for service complaints, and it would suit someone who likes steady, practical work. Early starts and steady work; we look after our drivers. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including service complaints, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with service complaints. • Bilingual English and Spanish. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Baltimore. • We will tell you what to expect at each step of the hiring process.