Customer Support Representative - escalations (Baltimore, MD)

We are growing our team at Amberfield Sable Water Authority and adding a Customer Support Representative whose main responsibility will be escalations. You would join a large organisation of about 598 people based in Baltimore. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including meter reading, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with meter reading. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • On site in Baltimore. • We will tell you what to expect at each step of the hiring process.