Customer Support Representative - escalations (Austin, TX)

We are growing our team at Clearpath Timber Auto Group and adding a Customer Support Representative whose main responsibility will be escalations. You would join a small organisation of about 185 people based in Austin. What you will do • Resolve billing and account issues, including service appointments, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with service appointments. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in Austin. • We reply to every applicant.