Customer Support Representative - escalations (Austin, TX)

Rivermark Linden Facilities cleans and maintains buildings for schools, offices and hospitals around Austin, and we need a Customer Support Representative to lead our escalations. Bilingual teams are common. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including cleaning schedules, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with cleaning schedules. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Austin. • Applications are reviewed on a rolling basis.