Customer Support Representative - escalations (Austin, TX)

Clearpath River Insurance provides coverage to households and businesses around Austin, and we need a Customer Support Representative to lead our escalations. Claims teams work together and share what they learn. What you will do • Resolve billing and account issues, including customer complaints, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with customer complaints. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Austin. • We will tell you what to expect at each step of the hiring process.