Customer Support Representative - escalations (Atlanta, GA)

We are growing our team at Westbrook Timber Housing and adding a Customer Support Representative whose main responsibility will be escalations. You would join a large organisation of more than 1,000 people based in Atlanta. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including repair requests, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with repair requests. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in Atlanta. • We reply to every applicant.