Customer Support Representative - escalations (Atlanta, GA)

Harborlight Vale Markets operates grocery and general-merchandise stores around Atlanta, and we need a Customer Support Representative to lead our escalations. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including online orders, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with online orders. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Atlanta. • We reply to every applicant.