Customer Support Representative - escalations (Atlanta, GA)

Silverline Sparrow Arts Center Partners is an arts centre in Atlanta with a full calendar of events. We are hiring a Customer Support Representative to take on escalations. You would join a small organisation of about 155 people based in Atlanta. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including ticketing, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with ticketing. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Atlanta, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.