Customer Support Representative - escalations (Atlanta, GA)

Cedar Drift Inspection Services is an inspection company in Atlanta with field technicians and lab staff. We are hiring a Customer Support Representative to take on escalations. You would join a small organisation of about 40 people based in Atlanta. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including test reports, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with test reports. • Bilingual English and Spanish. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Atlanta, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.