Customer Support Representative - escalations (Atlanta, GA)

Cedar Lakeside Telecom provides broadband and phone service around Atlanta, and we need a Customer Support Representative to lead our escalations. We invest in training. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including billing accounts, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with billing accounts. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Atlanta, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.