Customer Support Representative - escalations (Anchorage, AK)

Bright Birch Inspection Services is an inspection company in Anchorage with field technicians and lab staff, and we need a Customer Support Representative to lead our escalations. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including equipment calibration, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with equipment calibration. Working arrangement • Full-time, with a steady weekday schedule. • On site in Anchorage, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.