Customer Support Representative - escalations (Anchorage, AK)

Rivermark Cedar Telecom is a telecommunications provider in Anchorage focused on reliable home and business connections, and we need a Customer Support Representative to lead our escalations. We keep people connected and take outages personally. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including field visits, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with field visits. Working arrangement • Full-time, Monday to Friday. • On site in Anchorage. • Applications are reviewed on a rolling basis.