Customer Support Representative - escalations (Anchorage, AK)

Foxglove Linden Energy is an energy provider in Anchorage focused on reliable service and fair billing. We are hiring a Customer Support Representative to take on escalations. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including usage data, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with usage data. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Anchorage. • We will tell you what to expect at each step of the hiring process.