Customer Support Representative - escalations (Albuquerque, NM)

Harborlight Sable Financial provides savings, lending and payment services from Albuquerque. We are hiring a Customer Support Representative to take on escalations. You would join a large organisation of about 485 people based in Albuquerque. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including payment disputes, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with payment disputes. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in Albuquerque. • Applications are reviewed on a rolling basis.