Customer Support Representative - escalations (Albuquerque, NM)

Clearpath Forge Banking Services is looking for a Customer Support Representative. The job centres on escalations for card disputes, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including card disputes, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with card disputes. Working arrangement • Full-time, on a regular day shift. • On site in Albuquerque, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.