Customer Support Representative - billing questions (Wichita, KS)

Redstone Orchard Inspection Services provides independent inspection and testing for industry across Wichita, and we need a Customer Support Representative to lead our billing questions. Independence and accuracy are our product. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including client sites, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with client sites. Working arrangement • Contract for three months, with the possibility of becoming permanent. • On site in Wichita. • We will tell you what to expect at each step of the hiring process.